Shipping policy
Last Updated: July 03, 2026
Thank you for shopping with SAUNTA. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
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1. Order Processing
- Orders are processed within 4–10 Business Days after payment has been successfully received.
- Orders are processed on business days only (excluding weekends and public holidays).
- During peak seasons, sales events, or holidays, processing times may be longer than usual.
Once your order has been processed, you will receive a confirmation email or message with your shipping details.
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2. Shipping Methods
We partner with trusted courier services to ensure safe and timely delivery.
Shipping methods may include:
- Standard Shipping
- Express Shipping (where available)
The available shipping options will be displayed during checkout based on your delivery location.
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3. Delivery Timeframes
Estimated delivery times are as follows:
- Metro Cities: 4–10 Business Days
- Other Cities & Towns: 6–12 Business Days
- Remote Areas: 9–15 Business Days
Please note that these are estimated delivery times and are not guaranteed.
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4. Shipping Costs
Shipping charges are calculated during checkout.
- Standard Shipping: ₹99
- Express Shipping (if available): ₹199
- Free Shipping: Available on orders above ₹799 (if applicable).
Any applicable shipping charges will be clearly shown before you complete your purchase.
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5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).
You can use the tracking number to monitor the status of your shipment through the courier's tracking portal.
If you do not receive your tracking information within 3-5 business days of placing your order, please contact us at sauntacoin@gmail.com.
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6. Delivery Issues and Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Courier service disruptions
- Government restrictions
- Incorrect or incomplete shipping addresses
If your order is significantly delayed, please contact us and we will do our best to assist you.
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7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided:
- Delivery may be delayed or unsuccessful.
- Additional shipping charges may apply for re-delivery, where applicable.
Please contact us immediately if you need to update your shipping information before your order is dispatched.
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8. Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit:
- Contact us within 7 DAYS of the expected delivery date.
- Include your order number and, if applicable, photographs of the damaged package or product.
We will work with the courier partner to investigate the issue and determine an appropriate resolution.
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9. International Shipping
[Choose the option that applies to your store.]
Option A – Domestic Only
At this time, SAUNTA ships only within India.
Option B – International Shipping Available
We also ship to selected international destinations.
Please note:
- Delivery times vary by destination.
- Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's authorities.
- We are not responsible for delays caused by customs clearance procedures.
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10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Store Name: SAUNTA
Email: sauntacoin@gmail.com
Business Address: Koraput Odisha, India
Our customer support team will be happy to assist you.