Refund policy
Last Updated: July 03, 2026
At SAUNTA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.
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1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The return request is submitted within 7 DAYS of receiving your order.
- The product is unused, unwashed, and in its original condition.
- The product is returned with all original packaging, tags, manuals, accessories, and any complimentary items included with the purchase.
- You can provide proof of purchase, such as your order confirmation or receipt.
We reserve the right to decline returns that do not meet these conditions.
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2. Return Timeframe
You may request a return within 7 DAYS from the date your order is delivered.
Return requests submitted after this period may not be accepted unless required under applicable law.
To initiate a return, please contact us at sauntacoin@gmail.com with:
- Your order number
- The reason for the return
- Photos of the product (if damaged, defective, or incorrect)
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3. Refund Process
Once we receive your returned item:
1. We will inspect the product to verify that it meets our return eligibility requirements.
2. You will be notified whether your return has been approved or declined.
3. If approved, your refund will be processed to your original payment method.
Please allow 5–7 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective or incorrect product.
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4. Exchanges
If you received:
- A damaged product
- A defective product
- The wrong item
- A product with missing parts or accessories
We will offer a replacement or exchange, subject to product availability.
If the same product is unavailable, we may offer:
- A similar replacement of equal value, or
- A refund, as applicable.
To request an exchange, contact us at sauntacoin@gmail.com within 7 DAYS of delivery.
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5. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect:
- Notify us within 7 days of receiving your order.
- Include your order number and clear photos or videos showing the issue.
- Do not use or dispose of the product until your request has been reviewed.
Once verified, we will work promptly to provide an appropriate resolution, which may include a replacement, exchange, or refund.
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6. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return or refund:
- Products that have been used, worn, washed, or altered.
- Products returned without original packaging, tags, or accessories.
- Customized or personalized products.
- Gift cards or store credits.
- Perishable goods.
- Personal care, beauty, hygiene, or intimate products once opened.
- Digital products or downloadable content, where applicable.
- Clearance, final sale, or non-returnable items clearly marked at the time of purchase.
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7. Return Shipping Costs
[Choose the option that applies to your store.]
Option A – Customer Pays
Customers are responsible for return shipping costs unless:
- The product is damaged.
- The product is defective.
- We shipped the wrong item.
Option B – Free Returns
We provide free return shipping for eligible returns.
If a replacement is approved due to our error, we will cover the shipping costs associated with the replacement.
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8. Refund Exceptions
Refunds may be refused if:
- The returned item fails inspection.
- The product shows signs of use or damage caused after delivery.
- Required components, accessories, or packaging are missing.
- The return request falls outside the eligible return period without a legal basis.
If a refund cannot be approved, we will inform you of the reason.
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9. Order Cancellations
Orders may be cancelled before they are dispatched.
If your order has already been shipped, cancellation may not be possible. In such cases, you may request a return after receiving the order, subject to this policy.
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10. Contact Us
If you have any questions or wish to request a return, refund, or exchange, please contact us:
Store Name: SAUNTA
Email: sauntacoin@gmail.com
Business Address: Koraput Odisha, India
Our customer support team will be happy to assist you and respond as quickly as possible.